delivery & return
delivery
Our jewelry being designed by hand, the order preparation time can vary between 5 and 7 WORKING days minimum.
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Once shipped, your order will be sent in 3 to 4 WORKING days by La Poste. You will receive a confirmation email when your order is dispatched as well as a La Poste tracking number.
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These deadlines are likely to be extended during peak periods such as the release of new collections, holidays or the Christmas period.
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We deliver anywhere in the world with tracked delivery (allow 7 to 15 WORKING days minimum depending on your country of delivery).
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Saturday and Sunday are not working days.
exchange & return
Our jewels being handmade, they are therefore non-refundable or exchangeable. Once the order has been confirmed, a personalization and/or thickness cannot be changed.
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However, undelivered and/or damaged orders may be subject to a new shipment.
If your order was damaged during its delivery, please contact our customer service bolinas.paris@gmail.com with a photo of the damaged order upon receipt of your package as well as your order number within 5 working days (from receipt of the package).
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After this time, no request can be taken into consideration.
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In both cases, your order will be replaced and shipped again as soon as possible, you will receive a new La Poste tracking number by email.